Legal and policies
Fees and Commission
Version 1.0 · effective 15 August 2026
Where we are today. On-platform payments are being introduced. Until they are switched on, bookings made through EPlanit are settled directly between planner and supplier and no commission or planning fee is charged. Founding suppliers pay 0% commission for their first six months once payments begin. Everything below describes how fees work from that point.
1. Every fee on one page
| Fee | Who pays | How much | When |
|---|---|---|---|
| Listing on EPlanit | Supplier | Free | No charge to create or maintain a profile |
| Posting a brief | Planner | Free | No charge to post or receive interest |
| Commission, self-served | Supplier | 7% of the booking value | Deducted at payout |
| Commission, EPlanit-led | Supplier | 15% of the booking value | Deducted at payout |
| Planning fee, EPlanit-led only | Planner | 10% of the booking value | Charged with the deposit |
| Supplier cancellation fee | Supplier | The commission that would have been earned, or £50, whichever is higher | On cancellation of a confirmed booking |
| Circumvention fee | Whoever took it off-platform | The commission we would have earned, or £250, whichever is higher | On breach of clause 12 of the Terms of Service |
| Payment processing | EPlanit absorbs it | Stripe charges 1.5% + 20p on UK cards | Taken from our commission, not added to your bill |
2. What the commission is charged on
2.1 Commission is charged on the booking value, which is the total agreed between the planner and the supplier for the event services.
2.2 The booking value does not include our planning fee. We do not charge commission on our own fee.
2.3 Where the supplier is VAT registered, commission is calculated on the VAT-exclusive booking value.
2.4 Where a booking is varied and the price increases, commission is charged on the revised booking value. Where the price decreases, commission is charged on the reduced value.
3. VAT on our own fees
3.1 We are not currently VAT registered. The UK VAT registration threshold is £90,000 of taxable turnover in any rolling 12-month period, and the standard rate is 20%.
3.2 While we are not VAT registered, our commission and planning fee carry no VAT.
3.3 Once we are VAT registered, our commission and planning fee are stated exclusive of VAT and VAT will be added at the prevailing rate. We will give at least 30 days' notice before that change takes effect.
3.4 Suppliers are responsible for their own VAT position on the booking value, including issuing any VAT invoice the planner is entitled to.
4. The planning fee
4.1 The planning fee applies only where a planner chooses the EPlanit-led route. It is 10% of the booking value.
4.2 It is charged to the planner at the same time as the deposit, and it is shown separately at checkout before payment is taken.
4.3 Where an EPlanit-led brief results in bookings with more than one supplier, the planning fee is 10% of each booking value.
4.4 The planning fee is earned when we deliver the shortlist. Whether it is refunded is set out in section 8 of the Refund and Cancellation Policy: it is refunded in full if the supplier we sourced cancels, and is not refunded once the shortlist has been delivered in other cases.
4.5 If we cannot produce a shortlist of at least 3 suitable suppliers, we will not charge the planning fee.
5. Worked examples
Both examples use a £1,200 booking value and a UK card payment, with Stripe at 1.5% + 20p.
5.1 Self-served booking, £1,200
| Line | Amount |
|---|---|
| Booking value agreed between planner and supplier | £1,200.00 |
| Planning fee | None on the self-served route |
| The planner pays | £1,200.00 |
| EPlanit commission at 7% | £84.00 |
| The supplier receives | £1,116.00 |
| Stripe fee, 1.5% of £1,200 plus 20p, absorbed by EPlanit | £18.20 |
5.2 EPlanit-led booking, £1,200
| Line | Amount |
|---|---|
| Booking value agreed between planner and supplier | £1,200.00 |
| Planning fee at 10%, charged to the planner | £120.00 |
| The planner pays | £1,320.00 |
| EPlanit commission at 15% | £180.00 |
| The supplier receives | £1,020.00 |
| Stripe fee, 1.5% of £1,320 plus 20p, absorbed by EPlanit | £20.00 |
6. When suppliers are paid
6.1 We pay suppliers through Stripe Connect. Payouts are made 7 days after the event has taken place, less commission.
6.2 Where a deposit has been paid, the deposit is held and released to the supplier together with the balance after the event.
6.3 A supplier must complete Stripe identity and business verification before any payout can be made. We are not responsible for delays caused by incomplete verification.
6.4 Where a booking is disputed, we may withhold payout until the dispute is resolved.
7. Refunds, chargebacks and set-off
7.1 Where a booking is refunded, our commission is dealt with as set out in section 8 of the Refund and Cancellation Policy.
7.2 If a planner raises a chargeback, we will provide the messaging record and booking confirmation as evidence. Where a chargeback succeeds on a booking we have already paid out, the supplier is responsible for the refunded amount and any chargeback fee charged to us.
7.3 We may set off any amount a supplier owes us, including a cancellation fee, a circumvention fee, a chargeback or a refund we have funded, against any payout due to them.
7.4 Where there is no payout to set off against, we may invoice the amount, payable within 14 days.
8. Changing these fees
8.1 We may change our fees. We will give at least 30 days' notice by email and on the platform.
8.2 The fees that apply to a booking are those in force when the booking was confirmed. A fee change never applies retrospectively to a confirmed booking.
8.3 If a supplier does not accept a fee change, they may close their profile before it takes effect, and any bookings already confirmed will complete on the old rates.
9. Questions about a fee or a payout
Contact hello@eplanit.co.uk. Please include the booking reference. We acknowledge within 2 working days.