Legal and policies
Fees and Commission
Version 1 · effective 9 September 2026
Where we are today. On-platform payments are being introduced. Until they are switched on, bookings made through EPlanit are settled directly between planner and supplier and no commission or planning fee is charged. Founding suppliers pay 0% commission for six months from the day we open to the public on 11 November 2026, not from the day they join. Free until 11 May 2027. Everything below describes how fees work from that point.
What changed on 27 August 2026. Section 6 has been rewritten. Deposits are now released to established suppliers once a booking is confirmed rather than being held until after the event. Nothing about our rates has changed.
1. Every fee on one page
| Fee | Who pays | How much | When |
|---|---|---|---|
| Listing on EPlanit | Supplier | Free | No charge to create or maintain a profile |
| Posting a brief | Planner | Free | No charge to post or receive interest |
| Commission, self-served | Supplier | 7% of the booking value | Deducted at payout |
| Commission, EPlanit-led | Supplier | 15% of the booking value | Deducted at payout |
| Commission, one supplier books another | The supplier being booked | 7% of the booking value | Deducted at payout, once. Passing work to another supplier costs the supplier passing it nothing |
| Planning fee, EPlanit-led only | Planner | 10% of the booking value | Added to the planner's total and charged with the deposit |
| Supplier cancellation fee | Supplier | The commission that would have been earned, with a minimum of £50 | On cancellation of a confirmed booking. Invoiced, payable within 14 days, and may be waived |
| Circumvention fee | Whoever took it off-platform | The commission we would have earned, or £250, whichever is higher | On breach of clause 12 of the Terms of Service |
| Payment processing | EPlanit absorbs it | Stripe charges 1.5% + 20p on UK cards | Taken from our commission, not added to your bill |
2. What the commission is charged on
2.1 Commission is charged on the booking value, which is the total agreed between the planner and the supplier for the event services.
2.2 The booking value does not include our planning fee. We do not charge commission on our own fee.
2.3 Where the supplier is VAT registered, commission is calculated on the VAT-exclusive booking value.
2.4 Where a booking is varied and the price increases, commission is charged on the revised booking value. Where the price decreases, commission is charged on the reduced value.
3. VAT on our own fees
3.1 We are not currently VAT registered. The UK VAT registration threshold is £90,000 of taxable turnover in any rolling 12-month period, and the standard rate is 20%.
3.2 While we are not VAT registered, our commission and planning fee carry no VAT.
3.3 Once we are VAT registered, our commission and planning fee are stated exclusive of VAT and VAT will be added at the prevailing rate. We will give at least 30 days' notice before that change takes effect.
3.4 Suppliers are responsible for their own VAT position on the booking value, including issuing any VAT invoice the planner is entitled to.
4. The planning fee
4.1 The planning fee applies only where a planner chooses the EPlanit-led route. It is 10% of the booking value.
4.2 It is added to what the planner pays. It is never taken out of what the supplier quoted. A supplier who quotes £1,200 on an EPlanit-led brief is owed £1,200, less only their commission. The planner pays £1,320. The two fees are separate, they are charged to different people, and neither one pays for the other.
4.3 It is charged to the planner at the same time as the deposit, and it is shown separately on the quote and at checkout before any payment is taken.
4.4 Where an EPlanit-led brief results in bookings with more than one supplier, the planning fee is 10% of each booking value.
4.5 The planning fee is earned when we deliver the shortlist. Whether it is refunded is set out in section 8 of the Refund and Cancellation Policy: it is refunded in full if the supplier we sourced cancels, and is not refunded once the shortlist has been delivered in other cases.
4.6 If we cannot produce a shortlist of at least 3 suitable suppliers, we will not charge the planning fee.
5. Worked examples
Both examples use a £1,200 booking value and a UK card payment, with Stripe at 1.5% + 20p.
5.1 Self-served booking, £1,200
| Line | Amount |
|---|---|
| Booking value agreed between planner and supplier | £1,200.00 |
| Planning fee | None on the self-served route |
| The planner pays | £1,200.00 |
| EPlanit commission at 7% | £84.00 |
| The supplier receives | £1,116.00 |
| Stripe fee, 1.5% of £1,200 plus 20p, absorbed by EPlanit | £18.20 |
5.2 EPlanit-led booking, £1,200
| Line | Amount |
|---|---|
| Booking value agreed between planner and supplier | £1,200.00 |
| Planning fee at 10%, added to the planner's total | £120.00 |
| The planner pays | £1,320.00 |
| EPlanit commission at 15% | £180.00 |
| The supplier receives | £1,020.00 |
| Stripe fee, 1.5% of £1,320 plus 20p, absorbed by EPlanit | £20.00 |
5.3 The same booking with a Founding Supplier
Founding suppliers pay no commission until 11 May 2027, six months from public launch, so on the example above the supplier receives the full £1,200 and EPlanit is paid only the £120 planning fee.
6. When suppliers are paid
6.1 We pay suppliers through Stripe Connect, less commission. Money moves in two parts: the deposit and the balance.
6.2 The deposit. Once the planner has paid the deposit and the supplier has confirmed the booking, the deposit is released to the supplier. A supplier does not wait until after the event to be paid their deposit.
6.3 New suppliers. Where a supplier has completed fewer than 2 bookings on EPlanit, their deposit is held for a settling period of 7 days from confirmation before it is released. This applies to the first bookings only and falls away once those bookings are complete.
6.4 The balance. The balance is released 24 hours after the event has taken place, or as soon as the booking is marked complete, whichever comes first.
6.5 Early release. A planner may choose to release the balance to their supplier before the automatic date. It is their decision, it is not requested by us, and it is recorded on the booking with the date and the acknowledgement given at the time.
6.6 A supplier must complete Stripe identity and business verification before any payout can be made. We are not responsible for delays caused by incomplete verification.
6.7 Where a booking is disputed, we may hold a payout until the dispute is resolved.
6.8 These timings are settings, not promises carved in stone. If we change them we will give notice as set out in section 8, and the timings that apply to a booking are those in force when it was confirmed.
7. Refunds, chargebacks and set-off
7.1 Where a booking is refunded, our commission is dealt with as set out in section 8 of the Refund and Cancellation Policy.
7.2 If a planner raises a chargeback, we will provide the messaging record and booking confirmation as evidence. Where a chargeback succeeds on a booking we have already paid out, the supplier is responsible for the refunded amount and any chargeback fee charged to us.
7.3 We may set off any amount a supplier owes us, including a cancellation fee, a circumvention fee, a chargeback or a refund we have funded, against any payout due to them. Where we have invoiced an amount, such as a cancellation fee, we only set it off once the invoice's due date has passed without payment.
7.4 Where there is no payout to set off against, we may invoice the amount, payable within 14 days. Invoices can be paid by card from Settings, under Invoices, or by bank transfer.
8. Changing these fees
8.1 We may change our fees. We will give at least 30 days' notice by email and on the platform.
8.2 The fees that apply to a booking are those in force when the booking was confirmed. A fee change never applies retrospectively to a confirmed booking.
8.3 If a supplier does not accept a fee change, they may close their profile before it takes effect, and any bookings already confirmed will complete on the old rates.
9. Questions about a fee or a payout
Contact hello@eplanit.co.uk. Please include the booking reference. We acknowledge within 2 working days.