Our Role and Responsibilities

1. The short version

EPlanit introduces you to event suppliers. We are a marketplace, not a supplier. When you book a florist, a caterer, a DJ or a venue through EPlanit, your contract for that work is with them, not with us. They set the price, they do the work, and they are responsible for it.

What we are responsible for is the platform itself: running it properly, handling your data properly, processing payments correctly, describing suppliers accurately, and performing the checks we say we perform. If we get those things wrong, that is on us.

On an EPlanit-led brief, where you ask us to source and coordinate suppliers for you, we take on more. We owe you a duty to carry out that coordination with reasonable care and skill. We still do not become the supplier.

2. Who contracts with whom

This is the heart of the document. The table shows the two routes through the platform and who is on the hook for what.

3. What EPlanit does

Concretely, and limited to what the platform actually does today:

• hosts supplier profiles across nine categories (including equipment hire) and the subcategories within them, including business name, biography, location, travel radius, starting price, deposit policy and portfolio images;

• lets planners post a brief describing an event, its date or timeframe, timings, alternative dates, location, categories wanted, budget and description;

• routes that brief down one of two paths, self-served or EPlanit-led;

• provides a messaging thread between a planner and a supplier, with read status;

• will process payments and payouts through Stripe Connect, and will hold the record of what was agreed;

• performs the checks set out in section 5 and displays a verified badge where they are met.

4. What EPlanit does not do

• We do not supply event services. We do not cook, bake, photograph, decorate, perform or host.

• We do not attend events, supervise suppliers, or inspect food, equipment, vehicles, marquees or premises.

• We do not set supplier prices, guarantee availability, or control what a supplier agrees to.

• We do not guarantee that a supplier will turn up, will be on time, or will do a good job.

• We do not insure your event. We are not an insurer and we do not provide event cancellation cover.

• We do not provide legal, licensing, health and safety or food safety advice.

• We do not hold your money as a trustee. Funds move through Stripe under Stripe's own regulatory permissions.

5. What "verified" means

A verified badge on a supplier profile means we have completed the checks in the table below, and nothing more. It is a record of documents seen at a point in time. It is not a quality rating, a safety guarantee, or confirmation that any insurance or certificate is still in force on the day of your event.

5.1 Expiry and re-checking

A certificate seen once is not a certificate in force forever. We record expiry dates and we re-request evidence when a document expires. If a supplier does not provide current evidence, the verified badge is removed. We do not, and cannot, confirm that cover is in force on the day of your event, and you should ask the supplier directly if that matters to you.

6. Insurance

6.1 The supplier's insurance

Suppliers are required to hold the insurance appropriate to their work, which will usually mean public liability insurance and, if they have staff, employer's liability insurance. If a supplier damages a venue, injures a guest or ruins an event, it is their insurance that responds, not ours.

6.2 Your insurance

If you are holding a significant event, consider event insurance covering cancellation, public liability and supplier failure. EPlanit does not provide this and a booking through EPlanit is not a substitute for it.

6.3 Our insurance

EPlanit is arranging public liability and professional indemnity insurance ahead of taking payments on the platform, and will publish the cover held here.

7. Safety, children and food

7.1 Working with children and vulnerable adults

Several categories on EPlanit, particularly magicians and children's entertainers, involve working with children. Where a supplier will be working unsupervised with children or vulnerable adults, you should ask to see a current enhanced DBS certificate before the event, whether or not the supplier displays a verified badge.

EPlanit does not supervise suppliers and is not responsible for safeguarding at your event. The adults present at the event are.

7.2 Food

Caterers and cake makers must be registered with their local authority as food businesses and must comply with food hygiene law, including allergen information under Natasha's Law where it applies. You must tell your supplier about allergies and dietary requirements directly and in writing. EPlanit does not pass allergen information on your behalf and does not verify that a supplier can safely accommodate a specific allergy.

7.3 Safety generally

Suppliers are responsible for the safety of their own work, equipment and staff. Venues are responsible for the safety of their premises. The person holding the event is generally responsible for the event itself. EPlanit is none of those people.

8. Where we do accept responsibility

This section exists because a liability statement that only says "not us" reads as evasive and is weaker for it. We accept responsibility for the following.

• Running the platform with reasonable care and skill, and fixing it when it breaks.

• Describing suppliers accurately, and displaying the verified badge only where the checks in section 5 have actually been done.

• Performing the EPlanit-led coordination service with reasonable care and skill where you have paid a planning fee for it.

• Handling payments correctly, paying suppliers the right amount at the right time, and refunding what is due under the Refund and Cancellation Policy.

• Handling personal data lawfully, as described in the Privacy Policy.

• Acting on reports of unsafe, fraudulent or abusive suppliers, and removing them where the report is substantiated.

• Anything that cannot lawfully be excluded, including death or personal injury caused by our negligence and fraud.

9. Where we do not accept responsibility

Subject always to section 8 and to your statutory rights, we are not responsible for:

• the quality, safety, legality, punctuality or suitability of any supplier's work;

• a supplier cancelling, failing to attend, or going out of business, beyond the refund entitlement in the Refund and Cancellation Policy;

• damage to property, injury to persons, or illness caused by a supplier;

• a dispute between a planner and a supplier about what was agreed, beyond providing the messaging record and assisting as described;

• anything a supplier tells you that is not on their profile or in the platform messaging thread;

• losses caused by events outside our reasonable control.

10. Limits on what we pay

The Terms of Service set financial caps on our liability. In summary, and subject to the exclusions that cannot lawfully be limited:

11. If something goes wrong

Tell us at hello@eplanit.co.uk. What we will do:

• acknowledge within 2 working days;

• give you the full messaging record and booking confirmation for your dispute;

• hold any disputed funds we still hold until the position is clear;

• on an EPlanit-led booking, actively work to resolve it, including sourcing a replacement supplier where that is possible;

• act against a supplier who has breached our terms, including removing the badge, reducing visibility, or removing them from the platform;

• refund what is due under the Refund and Cancellation Policy.

What we cannot do is compensate you for the event itself where the fault is the supplier's. That claim lies against the supplier, and their insurance.

12. Review

This statement is reviewed at least annually and whenever the platform changes materially, in particular when the booking and payment flow goes live, when a new supplier category is added, or when the verification checks change. Version 1.0, effective 15 August 2026. Owner: the founder.